If you see an error warning on Amazon Music about the app’s device restriction, it’s because there are more users trying to stream at the same moment. Simply pick the download option to add them to your list however, you must be connected to the internet to do so. It’s also possible that your in-app account has expired or been cancelled if this is the case, log on to Amazon and investigate the issue, or create a new account.įurthermore, you may have upgraded Amazon Music but have yet to recover the music that were previously downloaded through the app. If you’re unable to play a track on Amazon Musicand receive an authentication error because it or the album appears to be disabled, the problem could be caused by a number of things.įirst, it’s possible that the songs have been removed from Amazon Music, in which case nothing can be done. Why I am getting Amazon Music failed to authenticate user error? If you make too many login attempts before signing out, Amazon will send you a one-time passcode to register your device however, if your problem is as explained above, you won’t need to do so. You’ll be redirected to Amazon’s sign-in page. You must first log out of your prior account.ġ. When you try to sign in with another account with certain browsers, it may not instantly sign you out of your account. This is most likely due to the fact that you already have an Amazon account.

8] Uninstall and reinstall Amazon Prime MusicĮven though you know your password is valid, you may receive a notice that your password is incorrect while attempting to enter into your Amazon account.3] In the Amazon Music app, enable Cellular for Mobile Network.2] Make sure you’re linked to a WiFi or cellular network.1] Check to see if Amazon Music is unavailable.How to Fix Amazon Music failed to authenticate user error?.Why I am getting Amazon Music failed to authenticate user error?.

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